Privacy Policy
At Planet Whispers, your privacy is sacred to us. This policy explains what personal data we collect, why we collect it, and how you can exercise your rights — in full compliance with the EU General Data Protection Regulation (GDPR) and Google Ads policies.
Table of Contents
- 1. Who We Are
- 2. What Data We Collect
- 3. How We Use Your Data
- 4. Legal Basis for Processing (GDPR)
- 5. Cookies & Tracking Technologies
- 6. Google Ads & Advertising
- 7. Third-Party Services
- 8. Data Retention
- 9. International Data Transfers
- 10. Your Rights Under GDPR
- 11. Children's Privacy
- 12. Changes to This Policy
- 13. Contact Us & Data Controller
1. Who We Are
Planet Whispers (operating at https://planetwhispers.com) is an astrology, tarot, and spiritual guidance service. We are the Data Controller responsible for the personal information you provide through our website.
Contact: info@planetwhispers.com
2. What Data We Collect
We collect the following categories of personal data:
| Name | Voluntarily provided via contact or booking forms |
| Email Address | Provided when submitting forms or booking consultations |
| Phone Number | Optional — provided for WhatsApp or call consultations |
| Birth Date / Time / Place | Optional — for astrological chart calculations |
| IP Address | Automatically collected by our servers and Google services |
| Browser & Device Info | Collected via cookies and analytics tools |
| Usage Data | Pages visited, time spent, referral source (via Google Analytics) |
| Payment Information | We do NOT store payment data — handled by third-party processors |
3. How We Use Your Data
Your personal data is used for:
- Responding to consultation inquiries and booking requests
- Providing astrology readings, horoscopes, and spiritual services
- Sending appointment confirmations and follow-up emails (with your consent)
- Improving our website via analytics (Google Analytics 4)
- Displaying relevant advertisements via Google Ads
- Complying with legal obligations
- Detecting fraud and ensuring website security
We never sell, rent, or trade your personal data to third parties for their marketing purposes.
4. Legal Basis for Processing (GDPR)
Under GDPR Article 6, we process your data based on the following legal grounds:
| Consent (Art. 6(1)(a)) | Cookies, marketing emails, Google Ads personalization |
| Contract (Art. 6(1)(b)) | Processing bookings and delivering consultation services |
| Legitimate Interest (Art. 6(1)(f)) | Website analytics, fraud prevention, security |
| Legal Obligation (Art. 6(1)(c)) | Complying with EU/UK law where applicable |
For special category data (such as spiritual beliefs implied by astrology services), we process this only with your explicit consent under Article 9(2)(a) GDPR.
5. Cookies & Tracking Technologies
We use cookies and similar technologies. You can manage your consent at any time via our Cookie Preferences banner.
| Strictly Necessary | Session management, security. Cannot be disabled. |
| Analytics Cookies | Google Analytics 4 — measures traffic and user behavior. |
| Advertising Cookies | Google Ads — enables ad targeting and conversion tracking. |
| Preference Cookies | Remembers your language and consent choices. |
You can disable cookies at any time via your browser settings or by clicking . Note that disabling certain cookies may affect website functionality.
6. Google Ads & Advertising
We use Google Ads (including Google Display Network and Remarketing) to show relevant advertisements. Google may use cookies to serve ads based on your prior visits to our site and other websites.
Google's advertising practices are governed by the Google Advertising Policy. You can opt out of personalized ads at adssettings.google.com.
Google Analytics Advertising Features we may use:
- Remarketing / Retargeting
- Google Display Network impression reporting
- Demographics and interests reporting
- Integrated services that require Google Analytics to collect data for advertising purposes
7. Third-Party Services
We share data with the following trusted third parties where necessary:
| Google Analytics 4 | Website analytics — google.com/analytics |
| Google Ads | Advertising platform — ads.google.com |
| Supabase | Database & file storage — supabase.com |
| Nodemailer / SMTP | Email delivery for contact/booking confirmations |
| Vercel / Hosting | Website hosting infrastructure |
All third parties are contractually required to handle your data securely and in compliance with GDPR.
8. Data Retention
We retain your personal data only as long as necessary:
| Contact/Inquiry forms | 24 months from submission |
| Appointment bookings | 36 months for service records |
| Analytics data | 14 months (Google Analytics default) |
| Cookie consent records | 12 months |
| Email correspondence | 36 months |
You may request deletion of your data at any time — see Section 10.
9. International Data Transfers
Some of our service providers (e.g., Google, Supabase) may process data outside the EU/EEA. Where this occurs, we ensure appropriate safeguards are in place, including:
- EU Standard Contractual Clauses (SCCs)
- Adequacy decisions by the European Commission
- Compliance with the EU-US Data Privacy Framework
10. Your Rights Under GDPR
If you are located in the EU, EEA, or UK, you have the following rights:
11. Children's Privacy
Our services are intended for users aged 18 years or older. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us immediately at info@planetwhispers.com and we will promptly delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page will reflect any changes. For significant changes, we will notify users via a prominent notice on our website. Continued use of our services after changes constitutes acceptance.
13. Contact Us & Data Controller
For general inquiries unrelated to data protection, please use our Contact page.
This Privacy Policy was last updated on October 30, 2026.